Can you give us your background?

After studying international trade in France, I did an internship in England in the transit sector before coming back to France and work for various companies (mobile phones, fashion, cosmetics…) as an export sales assistant. In 2002, I joined SGD Pharma as an export sales assistant to support sales in the Middle East and Africa region.

Could you describe your role in more detail?

My job evolved substantially since I joined SGD Pharma. On top of supporting the sales teams on different topics (transport, customs, contracts…), I take our clients on site when they come to audit our French and German plants. I also travel sometimes for client events (tradeshows, visits…) and attend actively to seminars organized for our agents in those countries. Since 2014, I also train sales assistants in China so that our procedures and service levels are consistent for our clients and prospects all over the world.

Are there some achievements that you are particularly proud of since you joined SGD Pharma?

Among the challenges that I faced, one of the most interesting is to work for a region  where there is a strong competition of local low-cost players. The challenge is to convince our clients that SGD Pharma is a high quality supplier and a global reference in the market of pharmaceutical packaging. 
Another challenge that I was able to take up was to train sales assistants in China which has sometimes been complex because of the different culture and language but also very interesting.
This has enabled us to set up consistent process and also to share and to create links with people that we worked with but that we did not know...

Is there anything specifically that you appreciate in your work environment and that you would love to share?

What I appreciate most is the variety of my job as there is a lot of work upstream (prospects) and downstream (customers) and this enables me to connect with many departments both internally and externally. This creates a synergy and a dynamic that are really stimulating and a trusting environment that is very rewarding.